Logo (print)
Tobacco Valley Teachers FCU

Tobacco Valley Teachers Federal Credit Union

182 South Road, Enfield, CT 06082 - Routing Number: 211176969
Call: 860-253-4780 or 800-749-8305 | Fax: 860-253-4785
View office hours | Email: msr@tvtfcu.org

Go to main content
You are here: Home » Our Services » TVTFCU 24 Hour Account Management

24 Hour Account Management

Virtual Branch - Access Your Account Information Online 24/7
With our FREE Virtual Branch you're never more than a click away from your credit union accounts.
Easily manage your accounts and bills to keep you organized and on track.

  • Set Up Email and Text Message Alerts
  • View Real-time Account Balances
  • Pay Bills Online
  • Transfer Funds Between Accounts
  • Request Stop Payments
  • Request Check Images and History

TVTFCU virtual branch demo

Sign Up Now for Virtual Branch»

ATTENTION: To ensure you are able to log into Virtual Branch successfully, please be sure you are using the latest versions of Chrome, Firefox, Internet Explorer, or Safari.


Mobile Banking App
Our FREE Mobile Banking App gives you the convenience you need to manage your accounts on the go. Simply search for Tobacco Valley Teachers FCU Mobile in your app store.

  • View Your Accounts
  • Transfer Funds
  • Pay Bills
  • Deposit Checks Remotely*
  • Set Up Alerts & Notifications
  • Locate Fee-Free ATMs
  • Apply for Loans and More

*Upon TVTFCU’s approval, you will be able to deposit checks into your account.

Frequently Asked Questions»

Available on the App Store and Google Play.







Steps to Using Our Mobile Banking APP

Step 1: You must first be signed up for Virtual Branch.
(If not please click here to sign up.)
Step 2: Download our App from either the App Store or Google Play.
Step 3:

Log into the app with your Virtual Branch log in information.
Use your existing ID, password and answers to your security questions.
You will need to set up a 4-digit passcode.
(Note: User Name is the same as Login ID. Security Code is the same as Password.)

As of July 1st, 2019, our Mobile App will be discontinuing support for Android versions 4.1.x, 4.2.x,
4.3.x (Jelly Bean) & 4.4.x (KitKat). That means you will need to use Android version 5.0 (Lollipop) or higher on your mobile device. If you continue to use any of the unsupported versions when support is discontinued, you will no longer receive updates for our Mobile App.

To update the operating system on your mobile device running any of the Android versions listed above, select:

Settings > System System Update


Remote Check Deposit (RCD)*
Easily deposit checks from anywhere using our FREE Mobile App! 

  • Deposit funds into your primary savings or checking accounts
    by taking photos of your check 
  • 24/7 Convenience
  • Easy, Fast and Secure






Steps to Using Our Remote Check Deposit

Step 1:

Download our mobile app from the App Store or Google Play by searching
“Tobacco Valley Teachers FCU.” You must be enrolled in Virtual Branch,
our online account management service, before you can log into our app.
(Note: User Name is the same as Login ID. Security Code is the same as Password.)

Step 2: Conveniently deposit funds into your primary savings and checking accounts by
taking photos of your check. It’s easy, fast and secure. Enroll today by signing
into our mobile app, then follow the prompts to activate this service.
*Upon TVTFCU’s approval, you will be able to deposit checks into your account.
  • Properly endorse the check on the back as it appears on the
    “Payable to” line and the words For Mobile Deposit Only TVTFCU are required.

  • Check amounts over $2500 are not eligible for RCD.
  • If your mobile RCD is completed before 3:00 p.m. on a business day, you’ll see a credit to
    your account that same day. If your mobile RCD is completed after 3:00 p.m. on a business
    day or weekend or on a holiday, you’ll see a credit to your account on the next business day.

  • Check holds – The whole check is held for the first business day, $225 is available the next
    business day and the remainder of the deposit is available on the third business day. TVTFCU
    has the right to extend check holds as we deem necessary. All credit is provisional until credit
    has been received by the paying financial Institution.

  • If you do not see the credit to your account, your RCD was most likely rejected due to improper
    endorsement or the image of the check was unclear. You can verify whether the check was accepted
    or rejected by going to the Menu within your mobile app and clicking on Deposit Check; this will bring
    you to the list of RCDs you have submitted. If your RCD has been rejected, please call the credit union to find out why.

Unacceptable Items for Deposit include:

  • Checks drawn on a foreign bank
  • Money orders
  • Travelers checks
  • Checks payable to an individual not on the account
  • An item drawn on your account at Credit Union
  • An item that contains evidence of alteration
  • A check previously converted to a ‘substitute check’, as defined in Regulation CC
  • A stale dated, expired, or postdated item
  • Any item that has been re-deposited or returned such as ‘non-sufficient funds’       
    or ‘Refer to maker’ or any other reason
  • Cash
  • Savings Bonds


Online Bill Pay - Safe, Convenient, Easy
Our FREE Online Bill Pay service, included with Virtual Branch, makes it convenient for you to make payments online.  It’s more than a checkbook - it's also a great budgeting tool!

  • Schedule Automatic Payments
    for Recurring Bills
  • Review and Edit Upcoming
    Scheduled Payments
  • Pay a Person
  • Transfer Funds
  • Set Up Notifications
  • Set Up Electronic Bills
  • View Payment History




CardNav App - Control Your Debit Card Usage
The CardNav App by CO-OP lets you manage your TVTFCU debit card by remote control from your smartphone or tablet. You can control when, where and how your debit card is used. It can even provide instant updates to help manage your budget and help identify and stop potential fraud from happening.

  • turn your debit card off when you're
    not using it and on when you are
  • use GPS to restrict transactions to businesses within a designated area
  • set personal spending limits that help you stay within your budget goals
  • limit card use to specific merchants or purchases
  • receive alerts when you're getting
    close to any personal spending limits you've set


Frequently Asked Questions»

Available on the App Store and Google Play.

View CardNav Demo





Our FREE E-statements are the electronic delivery of your monthly or quarterly account statements. 
At the beginning of the month you will receive an email notifying you that your e-statement is ready. 
You will then log into your online Virtual Branch account and click on the Self Service tab.  
The e-statement link is located under Additional Services.

To Sign-Up for E-Statements:
You must first be enrolled in our Virtual Branch online service to receive E-Statements,
if you are not sure if you are enrolled, please contact a Member Service Representative at 860-253-4780 or 800-749-8305.

Step 1: Log on to your Virtual Branch account
Step 2: Click on the Self Service tab
Step 3: Click on E-statements located under Additional Services

You will then see a window that allows you to sign up for E-statements.


CARLA: Audio Response System
Access Your Account Information By Phone 24/7

Our members can access their account information by calling our audio response system called CARLA and entering their Account Number and PIN.

The phone numbers for CARLA are 860-253-6884 or 888-448-6670. Easily check your account balances, make check withdrawals, do transfers between accounts, inquire about cleared drafts and request tax information. A friendly voice will guide you through your transactions. Changes to your account are made immediately, accurately and confidentially. For more information please contact a Member Service Representative at 860-253-4780 or 800-749-8305.


Night Deposit Box
The credit union's Night Deposit Box allows you to make deposits after regular business hours. These deposits will be posted the following business day.


Access Thousands of Fee-Free ATMs
Click here for more information.

Go to main navigation